The Power Of Cloud VoIP
See How Cloud-Based VoIP Can Deliver Real ROI to Your Business
Better Technology = Better Business. While your old on-premises phone system hasn’t released new features in years, the rest of the world has been busy updating, enhancing, and innovating to bring you the latest and greatest capabilities to streamline business communications processes and enhance business capabilities.
Same
Cost as Your Current Phone Bill
Most businesses switch to cloud VoIP and pay roughly the same monthly rate but with far more capability.
6+
Communication Channels in one Interface
Voice, SMS, video, chat, voicemail, email, and file sharing — all in a single app on any device.
$0
Hardware Refresh Cost Going Forward
Cloud features update automatically as soon as they're rolled out — no more 3–5 year hardware refresh cycles.
- More Features, Better Value
Get More Out of What You're Already Paying
Unified Communications as a Service (UCaaS) is a powerful business tool that unites all your communications platforms into a single interface. What's even better is you can get all of these enhancements for roughly the same cost you are paying the phone company today.
As new features and integrations are developed and rolled out, they become part of your cloud-based system automatically. There are no more expensive hardware refresh cycles every 3–5 years for telephone systems that become obsolete the day they are installed.
All Communications In One Place
1 App for All Communications
Stop bouncing between tools. UCaaS brings every communication method into one interface, accessible from any device, for every employee, anywhere they are.
Call
Voice calling is available through a desk phone, mobile, or desktop app and is fully integrated and able to transfer across all devices
SMS / Text
Add business SMS text messaging to reach customers or employees when calling isn't necessary or practical.
Voice Mail
Voice mail can be accessed through an app, making searching and playback easier with transcription capability included.
Chat
Internal chat for teams or person-to-person can be included in the same interface with the ability to send files and images.
Video
Host internal and external video calls form the same app. The ability to use Teams or Zoom with other capabilities is available.
The most advanced UCaaS platforms can also pull email into their app interface for a truly unified experience. 1 App for All Communication
Enhanced Features Deliver ROI
- Live Call Transcription
No More Note Taking During Calls
Reading your voicemails is so 2018 — and that's all you'll get with an older on-premises system. With a UCaaS VoIP solution from TCI, live calls can be transcribed in real time during the call, providing caller sentiment and aiding customer service with a running transcript.
Live call and voicemail transcription provides accurate, searchable call history data. AI call summaries save time entering call notes into your CRM database — automatically.
Real-time transcription during live calls with caller sentiment analysis
Voicemail transcription delivered to your inbox — readable at a glance
AI-generated call summaries for faster CRM note entry
Fully searchable call history across your entire organization
- SMS Messaging & Video
Communicate the Way Your Customers Prefer
This is the first time in history that we have 5 generations in the workforce and 5 generations with economic purchasing power as consumers. New generations are demanding new ways of communicating — and SMS and video are their preferred methods.
Your old phone system doesn't offer these technologies, which forces your business to use 2 or more separate communication tools. With a Unified Communications system from TCI, you can send SMS messages to customers for follow-ups, appointment reminders, and online payment portal links, or engage with a real-time video call, all from the same interface.
Business SMS from your business number — not your personal cell
Video calls for richer customer and team interactions
One platform for all generations of customers and employees
Appointment reminders, follow-ups, and payment links via text
- Mobile App
Bring Your Business Phone System Anywhere
Bring the full power of your business phone system to your mobile device. Make extension-to-extension calls, send SMS text messages, engage in live video calls — all while using your business number. No need to give out your personal cell to clients when they can reach you anywhere on your business line.
Add SMS, chat, call recording, and transcription to the app and it becomes a powerful communications tool for remote employees. Set availability times, forwarding, and voicemail preferences from the app to ensure you aren't on the clock all the time.
Full phone system functionality from iOS or Android
Extension-to-extension calling between office and remote staff
Call recording, SMS, chat, and transcription all in one mobile app
Set your availability and voicemail preferences on the go
- Productivity Software Integration
Link Every Call to Your Customer Records
Link callers to account records in your database automatically. From electronic patient records to CRM and ERP customer data, this information can pop up on your screen the moment you answer a call. Calling out from these systems can be as simple as a click — no more manual dialing, and every call is automatically logged.
Have a fully transcribed call or an AI-generated call summary entered into your electronic customer records automatically. Technology like this saves time and money while improving customer service across the board.
Caller's account record appears automatically on screen for inbound calls
Click-to-dial from your CRM, ERP, or electronic patient records
Automatic call logs — no manual entry required
AI call summaries pushed directly into your customer records
- Teams & Zoom Calling
Add Calling to the Platforms You Already Use
If you are already a Microsoft Teams or Zoom user, TCI can plug voice calling and SMS text messaging right into these existing applications that you use every day for a true Unified Communications experience that spans from the desktop all the way to the mobile device.
Adding functionality to the tools your users are already using means easier integration, better adoption across the board, and the productivity of having all communications in one interface.
Full PSTN voice calling added directly inside Teams or Zoom
Business SMS text messaging from your existing interface
Faster deployment as apps are already installed on your users' PCs
TCI is a certified Microsoft Teams and Zoom partner
5
Generations in the Workforce. Are You Ready to Communicate with All of Them?
This is the first time in history that five generations share the workforce — and five generations hold economic purchasing power as consumers. New generations prefer SMS and video. Your old phone system doesn't offer these. A UCaaS platform does — all in one place.
Ready to see what all of this costs for your business?
Most businesses switch for roughly the same monthly cost they pay today.
On-Premises PBX vs. Cloud UCaaS
See Exactly What You're Missing
A side-by-side look at what your legacy phone system can — and can't — do versus a modern cloud UCaaS platform.
Frequently Asked Questions
Does live call transcription work on every call automatically?
Yes — on platforms that include live transcription, it runs on every call without any action needed from the user. Transcripts are stored, searchable, and can be pushed automatically into your CRM. Some platforms include AI-generated summaries that distill the key points of the call within seconds of hanging up.
Can my team really send SMS from our business number?
Yes. With UCaaS business SMS, customers text and receive replies from your business phone number — not a personal cell phone. This keeps communication professional, ensures all messages are logged, and gives your team a single number for both calls and texts. Customers don't need to know which employee they're texting.
Which CRM systems does cloud VoIP integrate with?
Most major CRMs are supported natively, including Salesforce, HubSpot, Microsoft Dynamics, Zoho, and many EHR/EMR platforms used in healthcare. The specific integrations available depend on the platform TCI recommends for your business. Contact us and we'll confirm compatibility with your specific tools.
Do employees need separate apps for calling, SMS, and video?
No — that's the whole point of UCaaS. One app handles voice, SMS, team chat, voicemail, and video. If you're already using Microsoft Teams or Zoom, TCI can layer full calling and SMS into those existing apps so your team never has to open something new.
What happens to all these features if my internet goes down?
TCI configures failover options during setup — including automatic call forwarding to mobile numbers and backup internet paths. Most UCaaS platforms also have mobile apps that can run on cellular data, so your team stays reachable even when office internet is disrupted.
Ready To Upgrade Your Communications?
Don't let your outdated phone system hold your business back. Embrace the future of communication with Unified Communications. Experience seamless integration, enhanced features, and the power of all your communication tools in one place. Whether you're ready to streamline your processes, improve customer interactions, or empower your remote workforce, we're here to help.
What are you waiting for? Get Started Today.
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