The Power Of The Cloud VoIP
See How Cloud-Based VoIP Can Deliver Real ROI to Your Business
More Features, Better Value
Better Technology = Better Business. While your old on-premises phone system hasn’t released new features in years, the rest of the world has been busy updating, enhancing, and innovating to bring you the latest and greatest capabilities to streamline business communications processes and enhance business capabilities. Unified Communications as a Service (UCaaS) is a powerful business tool that unites communications platforms into a single interface. What's even better - you can get these enhancements for roughly the same that you are paying the phone company today.
All Communication In One Place
Call
Voice calling is available through a desk phone, mobile, or desktop app and is fully integrated and able to transfer across all devices
SMS / Text
Add business SMS text messaging to reach customers or employees when calling isn't necessary or practical.
Voice Mail
Voice mail can be accessed through an app, making searching and playback easier with transcription capability included.
Chat
Internal chat for teams or person-to-person can be included in the same interface with the ability to send files and images.
Video
Host internal and external video calls form the same app. The ability to use Teams or Zoom with other capabilities is available.
The most advanced UCaaS platforms can also pull email into their app interface for a truly unified experience. 1 App for All Communication
Enhanced Features Deliver ROI
Live Call Transcription
Reading your voice mails is so 2018, and that’s all you’ll get with an older on-premises system. With a UCaas VoIP solution from TCI, live calls can be transcribed in real time during the call, providing caller sentiment and aiding customer service with a running transcript.
Live call and voice mail transcription provides accurate and searchable call history data, and AI call summary saves time entering call notes into your CRM database.
SMS Messaging & Video
This is the first time in history that we have 5 generations in the workforce and 5 generations with economic purchasing power as consumers.
New generations are demanding new ways of communicating. Whether they are your customers or your employees, as Generation Z fully enters the workforce, your business needs to be prepared to communicate with them in the way they prefer. (Hint – it isn’t a phone call… SMS and video are their preferred methods.)
Your old phone system doesn't offer these technologies on their platform which forces business to use 2 or more communication methods. With Unified Communications system from TCI, you can send SMS messages to customers for follow-ups, appointment reminders, online payment portal links, and other quick needs or engage in real time with a video call to improve the meeting or buying experience, all from the same interface.
Mobile App
Bring the power of your business phone system to your mobile device. Make extension to extension calls, send SMS text messages, engage in live video calls, all while using your business number. No need to give out your personal cell phone to your clients when they can reach you anywhere on your business line.
Add SMS, chat, call recording, and transcription to the app and it becomes a powerful communications tool for employees working remotely. Set availability times, forwarding, and voice mail preferences from the app to ensure you aren’t on the clock all the time.
Remote & Mobile Workforce
Hybrid Work, Remote Work, Mobile Work, or Work from Home: regardless of what you call it, the ability for employees to work from anywhere has tremendous business advantages. From cost savings to market flexibility, to attracting and retaining top talent, the ability to work remotely is here to stay and businesses that are embracing it are seeing positive results.
Check out our resources on Remote Work here.
Productivity Software Integration
Link callers to account records in your database. From electronic patient records to CRM & ERP customer account data, this information can pop up automatically on your computer screen when you answer a call. Calling out from these systems can be as simple as the click of a mouse – no more manual dialing and it provides automatic call logs in your database.
Have a fully transcribed call or an AI-generated call summary entered into your electronic customer records automatically by your new cloud-based communications platform. Technology like this saves time and money while improving customer service.
Teams & Zoom Calling
If you are already a Microsoft Teams or Zoom user, TCI can plug voice calling and SMS text messaging right into these existing applications that you use every day for a true Unified Communications experience that spans from the desktop all the way to the mobile device.
If you already use one of these applications, you can save time on deployment since the apps are already installed. Adding functionality to the tools that your users are already using makes for easier integration and better adoption across the board, not to mention the productivity of having all communications in a single interface for a truly unified experience.
Ready To Upgrade Your Communications?
Don't let your outdated phone system hold your business back. Embrace the future of communication with Unified Communications. Experience seamless integration, enhanced features, and the power of all your communication tools in one place. Whether you're ready to streamline your processes, improve customer interactions, or empower your remote workforce, we're here to help.
What are you waiting for? Get Started Today.
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