IT AUGMENTATION
SUPPORTING INTERNAL IT STAFF
IT Professionals relax. We're not here to take your job. We're here to make it easier. TCI provides augmentation support to IT departments that are understaffed and overworked. Whether you are a server guru who doesn't have time to handle desktop and end-user support or if you are a desktop support specialist without the time or experience to tackle the server side of your organization, we've got ways to help. If you are looking for Microsoft licensing management or the top cybersecurity and IT management software tools, we've got that available to you as well.
Helpdesk & Tier 1 Response
With a team of skilled frontline professionals to triage your IT support tickets, TCI can handle the day to day troubleshooting and maintenance tasks for your network while you handle the more complex items. We can plug your team into our PSA software toolkit for ticket management and triage the lower-level support and escalate the higher tiered items up to you.
Server & Infrastructure Support
If your skill set is more front-line triage and end user support, let TCI handle the back end of server and infrastructure management. Whether you are running on-prem, in the cloud, or hybrid, our skilled engineers can monitor, patch, and maintain your IT infrastructure while you handle the day-to-day tasks of end user support and service.
Project Work
The number one challenge that we hear from all IT departments is that they have too many projects and too little time. If you find yourself needing to focus on your day-to-day and not being able to get to those projects as fast as you need to, we can help. Whether it's a server upgrade or a new infrastructure and network topology, our team of engineers can help you design, spec, price, and implement projects across your technology landscape.
