CONTACT CENTER
The Call Center Has Evolved
Your customers want new ways of communicating with your business and your employees want new ways of working. The modern Contact Center addresses both of these needs while delivering real ROI to businesses that deploy this groundbreaking technology. The time has come to elevate your customer service and impact your bottom line.
Omnichannel Commnication
Your customers want to communicate with you in different ways. Phone support is only one of them. Web Chat, Email, SMS Messaging and social media are all interactions that your customers are seeking, and your business needs to be there.
A modern contact center can bring all of these different communication channels into a single platform to help your business meet your customers where they are, not where you are.
AI Enhancements
Artificial Intelligence (AI) can have a major impact in the customer service role in businesses today. It can speed up agent response times, minimize customer hold times, and provide for customer self-service reducing the need for agent interactions.
AI can speed up account note entry and provide call summarizations. AI delivers on the promise of increased ROI and better service in measurable ways.
Advanced Analytics & Reporting
Imagine having a contact center supervisor that could listen to all calls made by all agents every day and analyze them for quality and compliance with company policies. With AI, you don't have to imagine. Call sentiment analysis and other quality metrics can all be handled with AI across all calls.
The modern contact center provides advanced reporting and analytics to help businesses maximize their human capital, look for areas of improvement and identify potential problems before they develop into significant issues.
Cloud Based, Work Anywhere
Leverage the advanced cloud-based capabilities of the modern contact center to enable your employees to work from anywhere. Spanning across global time zones or across town, the ability to attract and retain talent depends heavily on your employee's ability to work from home.
The power of the cloud can allow your agents to assist customers and supervisors to manage employees from anywhere, just like they were sitting in your corporate office.
