MANAGED IT SERVICES
There Is a Better Way
Your business is unique. Law firms have different needs from architects and engineers who have different needs from CPAs. Different companies in the same industry have different needs. You are not like every other business out there, so why is your IT company treating you like you are? They have the same old way of doing business by forcing all of their customers to subscribe to the same services at the same fixed rate. Many impose minimum monthly billing commitments at $1,000 or more per month, even if your business doesn't have 10 employees.
It's time to break free from the old ways of doing things with a custom-managed IT services plan from TCI. We work with your business to develop a tailored managed IT services plan catered to helping you get the most out of your IT services. You can pay only for what you need and use without the extra add-ons and unnecessary items that can be forced on you by other providers.
Helpdesk
With a team of skilled frontline professionals to triage your IT support tickets, TCI can handle the day to day troubleshooting and maintenance tasks for your network. Whether we are watching your desktops and users or troubleshooting a server issue, we keep you informed and up to date on ticket status and aim to respond to all support requests within 20 minutes or less. You can connect with us from an app on your desktop via chat or call or email us and we'll jump at the opportunity to exceed your day-to-day IT support expectations.
Consulting & Strategy
Our services don't stop with day-to-day break-fix operations. We provide a robust set of capabilities and experience behind the scenes to assist you with IT consulting and strategy. Whether you are evaluating new systems, want to get a handle on vendors and expenses, or are considering a possible move to the cloud and want to know how it will affect your business operations, our virtual CIO/CTO is available to our IT managed services customers as part of our base level offering.
Compliance
As information security laws and regulations become more omnipresent across industries, more and more businesses are finding themselves coming head-to-head with new and evolving compliance mandates. HIPAA, PCI, FTC Safeguards, CMMC, SEC, etc. These new mandates are affecting networks and cybersecurity requirements. If your business needs help navigating the alphabet soup of the modern compliance landscape, we can help.
Lifecycle Management & Budgeting
Wouldn't it be nice to have a predictable IT budget every year? With our lifecycle management and budgeting capabilities, you can. We can put together a comprehensive snapshot of all of your IT assets, including age, warranty information, and software levels to help you budget and plan for replacement as equipment becomes obsolete or reaches the end of its lifespan. And when you do need to dispose of it, we can assist with environmentally friendly asset disposition and hard drive destruction.
BCDR
Business Continuity and Disaster Recovery: Do you know the difference? You should because it is highly critical to your ability to recover from a significant disaster. Disaster Recovery backs up your data so that it can be restored on new or existing hardware, but what if that hardware is destroyed or inaccessible due to natural disaster or other incident? Business Continuity enables your business to recover and keep operating until key systems can be restored after an event. Knowing what is important to your business helps you design the right strategy.
Cybersecurity
We bring our full cybersecurity stack to our IT managed services customers and enable them to pick and choose the right level of protection to meet their needs. We provide guidance and detailed explanation on how each of these technologies function and educate you on why your business may or may not want to deploy them in your environment, including helping to comply with compliance mandates and other regulations.
Click below to learn more about our cybersecurity offerings.
