For small businesses looking for IT solutions, finding the right match can be challenging. After all, IT support is not only about fixing your computer and phone systems—it’s also about helping you grow and evolve as a business.
The trick is to know what to look for in a provider, how to evaluate their service, how to ask the right questions, and how to choose something that will work best for you.
To help cut through the noise and get the facts you need, here are 12 tips for finding the best IT services for your small business.
1. Define Your IT Goals and Priorities
Start by clarifying what your business needs from an IT provider. What goals are you setting for the next year? What does success look like to you? How will technology help you achieve those goals? Take some time to clearly define what IT support means for your company, including your expectations around cost, quality, and service.
2. Consider Outsourcing Your IT Needs
Professional IT solutions for small businesses can be outsourced by companies of any size, despite the common misconception that it’s only for larger corporations. In fact, many small businesses outsource their IT needs when they don’t have the resources or expertise to handle them in-house. And with so much of the business world relying on technology these days, it pays to have someone else who specializes in this area taking care of things like network management and data backup.
3. Pick a Vendor With IT Expertise in Key Areas
When looking for an IT company to help with your small business, finding one with expertise in the specific areas where you need support is essential. For example, if your business needs help with security or backup solutions, then make sure the vendors on your shortlist have experience working with these technologies.
4. Choose a Flexible, Agile, and Scalable Service
When selecting an IT vendor, it is crucial to prioritize flexibility, agility, and scalability. It’s essential to choose a service provider that can deliver professional IT solutions for business needs—capable of adapting to changes in your organization, and offering reliable support whenever it’s needed.
5. Inquire About Their UC Solution
A pro IT company will have a clear, unified communications strategy prepared and ready to implement—helping you integrate your phone system with your other cloud communications tools, including email, instant messaging, video conferencing, and more.
6. Look for Quick and Responsive Customer Service
The very last thing you want is to be left in the dark when there’s an IT problem. This is why choosing a partner offering round-the-clock support is vital. If you have any issues with your network or servers, you should be able to call your vendor at any time of day or night and get fast service.
7. Don’t Be Afraid to Ask for References
To guarantee that you get the best possible IT service, always ask your potential provider for references. Talk to their previous customers and find out how they feel about the work done by this company, how well their services have performed, and whether they would recommend them to others.
8. Discuss Your Budget Ahead of Time
When seeking professional IT solutions for small business, it’s essential to have a budget in mind. You want to ensure that the company can do everything you need them to do and still stay within your budget.
9. Ask About Their Security Protocols
A good IT company will have security protocols in place, including firewalls, encryption, and malware protection. They should also be able to provide you with regular reports on the status of your network, including any threats or vulnerabilities that may exist.
10. Check on Industry-Specific Certifications
There are many industry-specific certifications that IT companies can earn, including those from Microsoft and Cisco. These certifications indicate that the company has completed a significant amount of training and testing in order to demonstrate their knowledge of current best practices.
11. Look for a Team That Offers Remote Services
It’s not always possible for your IT service provider to come out to your office, so you want to ensure that they offer remote services. This will allow you to get the same level of excellent service no matter where you are in the world.
12. Learn Proactive Monitoring vs. Reactive Support
You’ll want a good proactive monitoring program in place that can help you catch IT system problems and threats before they become serious. Support services that only respond to issues after they occur are known as “reactive support.”
TCI | Professional IT Solutions for Small Businesses
If you’re looking for the best in managed IT services, look no further. We’re a leading provider of managed IT solutions, and we apply our expertise to deliver services that meet the unique needs of your business.
At TCI, our team is made up of experts who are passionate about helping businesses like yours succeed. We work beside you every step of the way so that you can sleep easy knowing that your data is safe and secure.
With TCI’s ongoing IT management services, we’ll provide you with a complete, sustainable IT infrastructure—allowing you to concentrate on what matters most: running your business. Contact us today, and let’s get started.