If the COVID-19 pandemic taught us anything, it taught us that remote work environments can be successful, with the right technology. However, switching from an in-person work environment to a hybrid/remote environment can be tricky without the right tools. Cloud communication systems are a key tool in making this transition possible. Below are some ways your business can benefit from this technology in a remote and hybrid work environment.
WHAT ARE CLOUD COMMUNICATIONS?
In your place of business, you rely on communication networks daily. This can take the form of telephone calls, video chats, messaging, etc. In most offices, these communication systems use physical infrastructure, such as telecommunications cabling, on-site servers, etc. Cloud communications takes the needed infrastructure, software, and related services and places them in a data center “in the cloud.” Teams and Zoom are better-known examples of this migration to the cloud. Cloud communication systems are also referred to as Unified Communications as a Service (UCaaS), Hosted PBX. This shift makes these mission-critical business tools accessible from anywhere you have internet connectivity instead of having to be in the office.
CLOUD COMMUNICATIONS AND HYBRID WORK
Many businesses have already converted or are thinking about converting to a hybrid or remote work environment. Cloud communications can enable this shift by allowing for mobility, scalability, and accessibility. Each of these benefits enables hybrid/remote work to be more accessible for many businesses.
Cloud communications increase the ability to create a more flexible work environment. Instead of relying on in-house servers, phone systems, storage, etc., businesses are moving these systems to the cloud so that workers can connect to company resources from anywhere. Moving to a cloud communications system gives workers the capability to reach customers and collaborate with teammates so they can work from anywhere with online access.
Cloud communication platforms offer device flexibility such that a user can use a traditional desk phone, computer, tablet, or smartphone. You can use different devices for different work environments. One number reach can get calls to any device and workers can even push calls from their computer to their mobile device as they walk out the door. Cloud communications allow your remote & and mobile workers to use the device(s) that they prefer, as needed, where needed.
In addition to being mobile & and flexible, UCaaS is a scalable solution where you pay for what you need when you need it. As your business grows, you can add users one at a time or in groups, deploying only what services you need, when you need them. This makes the cost of entry low compared to traditional premise-based technology architectures where you have to add hardware in specific capacity increments.
If your business is considering moving to a hybrid work environment, we can help. TCI represents over 50 leading UCaaS/Cloud Communications companies. We work with your business to find the right solution at the right price. Call us at (757) 490-7733 or contact us online to discuss what communication services in Virginia Beach are right for you.