8 Best Cloud Communication Systems For Small Businesses

The right tools can make a huge difference in your operation, especially if you own or work for a small business. As you scale and grow, poor or delayed communication can significantly impact your success. To facilitate fluid synchronous and asynchronous communication, we recommend leveraging a cloud communication system that’s proven to work for small businesses like yours.

Benefits of Cloud Communication Systems

Cloud communication can be a tremendous asset to a small business. They facilitate text, voice and video calls and file sharing to enable synchronous and asynchronous communication across your teams. You also get several other benefits when moving communication to the cloud:

• Lower maintenance costs: Without servers to maintain, your IT team or consultants won’t have to oversee on-premises maintenance.
• Easy data transfer: With cloud communication, you can quickly move data and assets from the cloud to local storage or other online locations.
• Easy setup and adoption: Cloud platforms are generally easy to implement and can be used across devices to give employees flexibility.
• Location flexibility: Depending on the business type, cloud communication lets your employees work from anywhere, giving them flexibility and connectivity.

8 Best Cloud Communication Systems for Small Businesses

There are countless cloud communication platforms on the market, and deciding which is best for you is a tall order. Here are our picks for the best cloud communication systems you should consider:

Twillo – Great Customer Communication Solution

Enable communication between your employees and customers with video, phone and text communication. This platform is excellent for customer acquisition and connects with third-party apps so you can collect and leverage data from across the web to provide personalized customer experiences.

Connecteam – Perfect for Distributed Teams

An all-in-one solution, Connecteam offers desktop and mobile apps so your team can stay connected. Setup is fast, and employees can track their time, use GPS and track overtime and expenses from the application.

Vonage – Ideal for Contact Centers and Customer Service

Vonage’s unified voice and text messaging power both customer service and internal business communication. With mobile and desktop versions alongside a range of APIs to enable custom platforms, Vonage provides a wealth of call management and productivity tools that keep business moving.

DialPad – Beautiful Customer Communications

For businesses that receive a lot of calls, DialPad expands upon traditional phone systems. It allows employees to take and transfer calls across devices and provides a central dashboard that helps managers with employee, meeting and call coordination. In addition, DialPad works with leading tools like Google Workspace, Slack, and Microsoft 365.

Pilvo – Easy to Customize

Pilvo is one of the top communication systems on the market, and for a good reason. With a streamlined interface and a bank of APIs, small businesses can customize the platform to meet their needs and integrate their preferred systems. Pilvo also provides a range of native tools that simplify use so that you can focus on your business instead of your communication platform.

Telnyx – Simple to Use

Telnyx is widely regarded as one of the most accessible platforms to use. With Telnyx, you can connect your cloud systems and integrate other tools like WhatsApp to communicate directly with customers. Customize Telnyx to your needs to create the perfect internal and customer communication workflow for your operation.

Kandy – Everything in One Solution

Integrate voice, video, text messaging and collaboration tools into Kandy to empower your customer service personnel. With a wealth of integrations and a growing marketplace, Kandy is gaining popularity. With its “Wrappers” offering that provides embeddable, fully functional applications for real-time communication, Kandy is ideal for small businesses looking for low- or no-code solutions to grow engagement.

ThinQ – Elevated Call Quality

ThinQ works with over 40 high-quality carriers to provide a streamlined communication experience. With a range of APIs, call routing technology, global number options, toll-free voice communication and text messaging, ThinQ is ideal for high call-volume businesses with an international reach.

Let TCI Be Your Guide

At TCI Communications, we know adopting new systems can be daunting. That’s why we offer more than implementation. We help you choose the right systems and communication services, facilitate setup and implementation, and provide monitoring services for updates and ongoing monitoring. We can help you foresee issues before they become problems and impact your infrastructure and workflows.

Begin your journey to better small business communication today. Contact TCI to set up a consultation.